Our Payment and Cancellation Terms
Payment Terms
In order to confirm your booking, please transfer an advance payment of € 500,00 per person and - if applicable - the air travel cost within the 14 days.
The remaining balance will be due no later than four weeks before arrival.
Cancellation and Change of Booking Terms
- In case of cancellations,
the following cancellation fee plus a service-charge of € 50,-- per booking
will apply:
- up to 91 days before arrival date 3% of the total price of booking
- 31 to 90 days before arrival date 15% of the total price of booking
- 15 to 30 days before arrival date 40% of the total price of booking
- 01 to 14 days before arrival date 80% of the total price of booking
- In case of no-show 100% of the total price of booking
- Please submit your cancellation to us in writing
- In case of cancellation more than 45 days before your scheduled arrival, a voucher for a cure already booked and paid for may be issued. This voucher will be valid for a period of twelve months and may be transferred to another person. A service charge of € 50.00 per person will be applied per voucher. Price differences in seasonal prices may apply.
- Of course we will also be happy to accept a substitute guest to take the place of the original booking in case you are unable to take the Ayurveda cure originally booked for yourself. A service-charge of € 50.00 will be charged in this case.
- We recommend taking up a travel cancellation insurance.
- Bookings made with an early booking discount will be considered as new bookings with the applicable season price if travel dates are changed by more than one day.
Flight Bookings and Cancellations
- For flight bookings made for you, a credit-card fee of 3% will be charged.
- For cancellations of flights, the general terms and conditions of the airlines apply. The Ayurveda Paragon has no influence on the cancellation fees of airlines.
Cancellation of Round Tours
In case a booked round tour is cancelled less than 4 weeks before your arrival, a cancellation-fee of 60% of the total cost of the tour will be charged.
Early departure
We understand that sometimes circumstances make an early departure from the Ayurveda Paragon necessary. In the following cases we will reimburse the outstanding days of your cure:
- verifiable medical reasons
- verifiable family emergencies
- emergencies in your home country ( natural disaster, fire etc.)
Airport Transfer
Our transfer from the airport to the hotel and back on your booked travel-dates in one of our air-conditioned mini-busses is a free service of the hotel. Should you wish to have your transfer in a different vehicle, on a different day or to another destination in Colombo other than the airport, this special transport will be charged with € 60,-- per tour.